Ticket System Support
CLICK HERE TO OPEN A NEW TICKET, OR HERE TO CHECK ON THE STATUS OF AN OPEN TICKET.
All requests for technical support are now made with our new support ticket system. Here are the Response times estimated
for the following issues:
| Triage | Response Time | Response Method |
|---|---|---|
| System Down (Except registration keys) | Immediate | Phone |
| System Down (Registration Keys) | Immediate | Phone |
| Urgent | Within 15 minutes | Email/Fax/Phone |
| Priority | Within 30 minutes | Email/Fax |
| Routine | Within 60 minutes | Email/Fax |
CLICK HERE TO OPEN A NEW TICKET, OR HERE TO CHECK ON THE STATUS OF AN OPEN TICKET.